Process
Every gate has a number attached to it.
From your first email to parts on your dock, here is the whole sequence and what we commit to at each stage. Published so you can hold us to it.
You send drawings
STEP, IGES, Parasolid, SolidWorks, DWG or PDF, up to 200 MB each — large assemblies upload straight to private storage rather than bouncing off an email gateway. Tell us what the part does and what it mates to; context is what lets an engineer spot the expensive feature.NDA countersigned within 24 h if you want one
An engineer reads them
Not a spreadsheet, and not a salesperson forwarding a file. You get written comments on anything that will cost you money or yield — an over-tight tolerance, a feature that needs an extra setup, a datum scheme that cannot be inspected as drawn. Yours to keep whether or not you order.DFM comments within 48 h
You get a quote with dates in it
Price, and the milestone dates we are committing to — material in, first article, inspection, ship. Fixed at quote time so you can plan around them before raising a PO, rather than discovering the schedule afterwards.Quote within 24 h (one business day)
First article before the batch
Inspected in full and approved before production runs. Nothing goes to volume on an assumption, because a wrong assumption at piece one is a wrong assumption at piece two hundred.Full dimensional inspection
We make it, and you hear from us
A written update every week against those milestones — including the weeks when the answer is that nothing moved. If a date is at risk you hear it when we know, not when it is due.Weekly, in writing, whether or not there is news
Cleaned, inspected and packed
Through the published six-stage cleaning procedure, inspected on the CMM, and double-bagged so the inner bag is opened inside your clean area rather than on your dock.Cleaning record per batch
It ships with its paperwork
CMM report against your drawing, cleaning record, and material certificates where the drawing calls for them. Everything your incoming inspection needs to accept the parts without a phone call.CMM inspection report with every shipment, at no extra charge
The commitments, in one place
Numbers we are held to.
| Stage | Commitment |
|---|---|
| NDA countersigned | 24 h |
| DFM comments returned | 48 h |
| Quote issued, with milestone dates | 24 h (one business day) |
| Progress update | Weekly, in writing, whether or not there is news |
| Inspection documentation | CMM inspection report with every shipment, at no extra charge |
Turnarounds run from a complete drawing package. If something is missing we tell you what, inside the same window, rather than letting the clock run out quietly.
Why publish this
A promise you can check is worth more than one you cannot.
Most suppliers describe their process in adjectives — responsive, collaborative, quality-focused. None of those can be checked, which is why none of them persuade anyone who has been let down before.
Publishing the gates with numbers on them gives you something to measure us against from the first email. If we miss one, you will know, and you should say so.
Questions
About how we run a job.
What if a date is going to slip?
You hear it in the weekly update, at the point we know — not at the point it was due. A date we told you about three weeks early is a planning problem you can solve. The same date disclosed on the due date is a line-down problem you cannot.
Do I get updates even when nothing has happened?
Yes, and those are the important ones. 'Material in, machining starts Thursday, no change to the date' takes us a minute and removes the need for you to chase. Silence is what makes a buyer assume the worst, usually correctly.
Who do I actually talk to?
One named engineer, from RFQ through delivery, with a direct address — the same person who read your drawing. Commercial questions go to our commercial lead. Neither is a shared inbox with a ticket number.
How do you handle a change mid-job?
Send it and we re-quote the delta before proceeding, in writing. A change absorbed silently is a change argued about at invoice, and it is the fastest way to lose a customer we intend to keep.